Logistics Manager

Manages logistics operations for the Cathedral Holdings portfolio companies, including freight carrier selection and management, oversight of third-party (3PL) warehouses and freight partners, shipping documentation and DOT hazardous materials compliance, Responsible Distribution® (RD) compliance for the company and its third-party vendors, staff management, and the quality and cost performance of each of these areas. Creates, implements and executes the logistics strategy to support existing and new business verticals, ensuring on-time, accurate and cost-effective movement of inventory from origin to customer.

Owns the relationship with the company’s external freight partner and serves as the primary point of accountability for freight partner performance, carrier and warehouse service levels, and freight cost management. Develops and implements logistics processes, policies and SOPs, and sets performance standards for the team and for third-party vendors. Leads the logistics team, serves as the escalation point for logistics and vendor issues, and trains, coaches and mentors Logistics Associates.

Logistics Strategy & Operations Oversight – Develops and executes the logistics strategy to support existing and new business verticals. Oversees inbound and outbound shipping, including truckload shipments, across multiple third-party warehouse (3PL) facilities to meet customer delivery commitments. Sets priorities and ensures delays or exceptions are communicated promptly to Customer Relations and Sales.

External Freight Partner Management – Owns and manages the day-to-day relationship with the company’s external freight partner, serving as the primary point of contact for service performance, escalations and strategic planning. Leads regular business reviews to evaluate performance against contractual SLAs and drive continuous improvement.

Freight Carriers – Selects, contracts and manages the performance of preferred freight carriers and freight brokers, including rate negotiations, scorecards and reporting. Sets booking and tendering guidelines, resolves escalated carrier issues and freight claims, and manages the cost of inbound and outbound freight.

Third-Party Vendor & 3PL Management – Selection, onboarding, SOPs, performance reviews, rate negotiations and problem resolution for all 3PL warehouses and freight partners, including sister company Forium Solutions, based on cost, service and capacity. Serves as primary liaison for service level agreements (SLAs), conducts periodic audits and site visits, and resolves discrepancies and SOP or performance issues. Oversees cycle counts and the annual physical inventory, supporting the Inventory Lead as needed to ensure inventory accuracy, storage utilization and reconciliation at outsourced warehouse locations.

Budgeting & Cost Management – Creates freight and 3PL budgets during the annual planning and budgeting process and manages performance against them. Identifies cost-savings opportunities through mode optimization, carrier consolidation and route/network analysis.

Shipping Documents – Ensures accurate preparation of all documentation needed to support shipping requirements, including Safety Data Sheets (SDS), Certificates of Analysis, Bills of Lading, hazardous materials shipping papers, packing slips, product labels and export documentation as applicable. Owns documentation standards and audits paperwork for accuracy.

Regulatory & RD Compliance – Ensures every regulated shipment complies with DOT Hazardous Materials Regulations and Logistics policies, and that third-party vendors meet Responsible Distribution® requirements. Ensures compliance with applicable transportation, safety, customs and regulatory requirements (e.g., CTPAT, OSHA) across owned and outsourced facilities. Ensures all employees are trained and aware of Logistics policies, maintains training records, and leads logistics participation in internal and external audits under the RD Code of Management Practice.

Quality Issues – Develops processes to continually improve quality performance. Leads investigation and resolution of shipping and warehouse errors and service failures (e.g., damages, shortages, wrong product, late deliveries) in coordination with warehouse and carrier partners, reports root cause, and develops corrective actions or training to prevent reoccurrence. Point of contact for Customer Relations, Purchasing and Quality on logistics-related customer complaints.

Staff Management – Responsible for hiring, training, performance management, coaching and development of Logistics Associates. Sets team priorities and balances workload, ensuring backup coverage is in place for all team roles.

KPIs, Reporting & Continuous Improvement – Establishes logistics and vendor KPIs such as on-time shipment, shipment accuracy, warehouse throughput, freight cost, carrier and 3PL performance and complaints. Reviews KPI data, prepares regular reporting on logistics performance and costs, reports results to the Supply Chain Manager, maintains and improves logistics SOPs, and leads process improvement initiatives.

Cross-Functional Support – Partners with Purchasing, Customer Relations, Sales, Quality, Finance and the portfolio companies on logistics and warehouse performance, information and problem-solving.

Required

• High School diploma or equivalent.

• 8–10 years of progressive experience in logistics, transportation, distribution or supply chain management, including at least two years in a supervisory or management role.

• Demonstrated experience managing carrier and freight partner relationships, freight contracts and transportation budgets.

• Prior experience leading a team, with strong people-management and coaching skills.

• Strong working knowledge of inventory management, warehouse operations and distribution best practices.

• Experience with import/export operations, customs compliance or CTPAT-aligned security programs.

• Strong Excel skills and proficiency with ERP/WMS/TMS systems (e.g., NetSuite or similar).

• Excellent negotiation, vendor management and cross-functional communication skills, with strong analytical and problem-solving skills.

• Ability to travel periodically to warehouse and distribution partner sites.

Preferred

• A degree in supply chain, logistics, business administration or a related field, or an equivalent combination of education and experience.

• Experience working with 3PL providers and outsourced warehouse facilities is a plus.

• Experience shipping chemicals or hazardous materials, including 49 CFR, IMDG and/or IATA dangerous goods regulations.

• APICS, CSCMP or other relevant supply chain/logistics certification.

• Experience in a distribution, consumer goods, food/ingredient or chemical industry environment.

• Lawrenceville, GA; hybrid work model with periodic travel to third-party warehouse and distribution facilities.

• Occasional exposure to warehouse environments, including variable temperatures, noise and material handling equipment during site visits.

• Ability to sit or stand for extended periods and travel domestically as needed (estimated 10%).

• Competitive salary and performance-based incentives.

• Comprehensive benefits package, including medical, dental and vision coverage.

• Retirement savings plan with company match.

• Paid time off, service time off and company holidays.

• Opportunities for professional development and career growth.

 Cathedral Holdings is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.