Operations Specialist

Operations Specialist   

Essential Ingredients (Ei) is an international chemical distributor known for product innovation, strategic new ventures, and organic expansion/growth. Ei is a 100% employee-owned ESOP offering an exceptional culture, very competitive compensation and benefits, paid service days, and generous charitable giving. Driven by the purpose of "being a blessing to others and inspiring others to be a blessing as well," Essential Ingredients intends to remain independent and live out this purpose for decades to come.

Position Summary

The Operations Specialist plays a critical role in supporting the efficiency and accuracy of our operational workflows. This position is responsible for ensuring smooth execution of automated processes, high-quality sales order entry, and timely closeout and invoicing of direct ships. The ideal candidate brings strong technical capability, attention to detail, and a commitment to excellence while supporting a wide range of operational functions that help drive a seamless customer and vendor experience.

Essential Duties and Responsibilities

• Provide comprehensive support for automated order processing, ensuring accuracy, timeliness, and alignment with established procedures.

• Enter and manage customer sales orders with precision, maintaining data integrity and meeting organizational performance standards.

• Communicate professionally and proactively with internal teams, customers, and external vendors through email and other communication platforms.

• Prepare, update, and distribute weekly operational reports to ensure visibility into order activity and performance metrics.

• Manage direct ship workflows, including order maintenance, closeouts, and invoicing, to ensure accurate and timely billing.

• Troubleshoot and resolve process-related issues that arise, escalating when appropriate to maintain workflow continuity.

• Support additional operational tasks and special projects as needed to meet evolving business demands.

Key Strengths

• Exceptional analytical, communication, and organizational skills, with the ability to prioritize work in a fast-paced, dynamic environment.

• A detail-oriented mindset with the ability to identify inconsistencies, troubleshoot issues, and offer solutions that improve efficiency and accuracy.

• Strong critical thinking skills with the emotional intelligence and professionalism needed to navigate cross-functional interactions.

• Demonstrated empathy, resourcefulness, and reliability when supporting internal teams and external partners.

Qualifications

• Experience working with NetSuite or a similar ERP system, including comfort navigating order management and data workflows.

• Strong proficiency with Microsoft Office programs (Word, Excel, PowerPoint)

• A consistent track record of emotional intelligence, sound judgment, and professionalism in daily interactions.

• Previous experience in an operations, administrative, or order management setting preferred but not required.